Product - Ingredients and Care:
What is the best way to store Numa taffies?
Our taffies are temperature sensitive, but still taste great when exposed to the heat or cold. They are best stored between 60-70 degrees F away from the sun.
Help! My taffies melted.
In the summer, we recommend you add a cold pack to your shipment. If they still arrive softer than you prefer you may try putting them in the fridge to firm them up. If you added a cold pack and they've still arrived in unconsumable condition, please send us a photo of them at firstname.lastname@example.org and we'll send you a refund.
What is Maltose?
Maltose is a natural sweetener made from fermented grains used since Ancient Chinese times. It is 50% less sweet than normal table sugar and possesses high levels of fiber and potassium. It is the main and only sweetener in our taffies and often considered just as, if not more, healthy than honey.
How is your maltose upcycled?
We source our maltose only from farmers who utilize waste grains in production. Waste grains are grains that are unfit for consumption and thus, likely to be thrown out - they are the largest contribution group to food waste in the world.
Are your taffies Non-GMO?
Yes, we only use non-GMO ingredients and are working on obtaining Non-GMO project verified certification.
Are your taffies Vegetarian/Vegan?
Our products are vegetarian, but NOT vegan as they do contain milk, butter, and egg whites.
Are your taffies gluten-free?
Yes, all our taffies are tested gluten-free.
What is the shelf life?
Our chews are shelf-stable and have a shelf life of 12 months from the date of production.
Where are Numa Taffies made?
Our taffies are proudly handmade in Pennsylvania, USA in small batches.
What are your official allergen statements?
Original and Chocolate Milk: Contains milk, peanuts, and egg whites.
Strawberries 'n Creme and Caffinated Coffee: Contains milk and egg whites.
Creamy Coconut: Contains coconut and egg whites.
All our flavors are produced in a facility that processes dairy, eggs, peanuts, and tree nuts (coconut).
Are your products gluten-free?
Yes - our chews have been tested by a laboratory and confirmed to contain < 5.0 ppm.
Are they dairy free?
Only our Creamy Coconut flavor is dairy free, all other flavors contain milk and butter.
Do your products contain nuts?
Strawberries 'n Creme and Caffeinated Coffee are nut free. Original Creme and Chocolate milk contain peanuts and creamy coconut contains coconut (tree nut).
Orders, shipping and delivery:
How long should I expect until I get my order?
For ground shipments in the US, please allow 5-7 business days for delivery. Orders after 3pm EST generally will not ship until the next business day.
Please note our taffies have a tendency to melt during shipping in extreme temperatures (more than 90 degrees). Packages that are left out in the sun or require multiple delivery attempts have the highest likelihood of melting – we appreciate your help in ensuring the smoothest delivery process possible.
Do you ship internationally?
We do not ship internationally at this point, but we hope to change that soon!
Do you accept returns/issue refunds?
We do not accept returns, but if you have a problem with your order, please email us at email@example.com and we will see what we can do! Refunds will be processed on a case by case basis - product photos can help us process them faster.
What if I want to order a lot of Numa?
If you have a big order for a wedding, birthday party, school event, or just really love our chews, please email us at firstname.lastname@example.org for a bulk order discount.
How do I become a wholesaler or affiliate?
Please email us at email@example.com or firstname.lastname@example.org. We are also available on Faire and Abound.