Frequently Asked Questions
1What is the best way to store Numa?
Our taffies will get harder in the cold and softer in the heat, but still taste great when exposed to the heat or cold. They are processed at over 250 degrees F temperatures and will not spoil in the heat. They are best stored between 60-70 degrees F away from the sun. Refrigeration is not required, but if you find them a bit soft for your taste, you can toss them in for a few minutes to harden them up!
Our mini peanut butter bars will not melt in heat and are not impacted by the cold. They are best stored at room temperature away from the sun.
2Help! My taffies melted.
In the summer, there will be an option to add a cold pack to your shipment, however it is not required as our taffies can handle up to 200 degrees F without spoiling. If they still arrive softer than you prefer you may try putting them in the fridge to firm them up. If they arrived in unconsumable condition, please send us a photo of them at firstname.lastname@example.org and we'll send you a refund.
3What is Maltose?
Maltose is a natural sweetener made from fermented grains (usually rice) used since Ancient Chinese times. It is 50% less sweet than normal table sugar and possesses high levels of fiber and potassium. It is the main sweetener in our taffies and often considered just as, if not more, healthy than honey.
4How is your maltose upcycled?
We source our maltose only from farmers who utilize waste grains in production. Waste grains are grains that are unfit for consumption and thus, likely to be thrown out - they are the largest contribution group to food waste in the world.
5Are your candies Vegetarian/Vegan?
Our taffy products are vegetarian, but NOT vegan as they do contain milk, butter, and egg whites.
Our mini peanut butter bars are vegan.
6Are your candies gluten-free?
Yes, all our taffies and mini peanut butter bars are tested gluten-free.
7What is the shelf life?
Our taffies and mini peanut butter bars are shelf-stable and have a shelf life of 12 months from the date of production.
8Where are Numa candies made?
Our taffies are proudly handmade in Pennsylvania, USA in small batches.
Our mini peanut butter bars are made in Vietnam using age-old traditional processes.
shipping & Returns
1How long should I expect until I get my order?
For ground shipments in the US, please allow 5-7 business days for delivery. Orders after 3pm EST generally will not ship until the next business day.
Please note our taffies have a tendency to melt during shipping in extreme temperatures (more than 90 degrees). Packages that are left out in the sun or require multiple delivery attempts have the highest likelihood of melting – we appreciate your help in ensuring the smoothest delivery process possible.
2Do you ship internationally?
We do not ship internationally at this point, but we hope to change that soon!
3Do you accept returns/issue refunds?
We do not accept returns, but if you have a problem with your order, please email us at email@example.com and we will see what we can do! Refunds will be processed on a case by case basis - product photos can help us process them faster.
4What if I want to order a lot of Numa?
If you have a big order for a wedding, birthday party, school event, or just really love our candies, please email us at firstname.lastname@example.org for a bulk order discount.
5How do I become a wholesaler or affiliate?
Please email us at email@example.com or firstname.lastname@example.org. We are also available on numafoods.faire.com.
1What are your official allergen statements?
Original and Chocolate Milk: Contains milk, peanuts, and egg whites.
Strawberries 'n Creme and Caffinated Coffee: Contains milk and egg whites.
Creamy Coconut: Contains coconut and egg whites.
All our taffy flavors are produced in a facility that processes dairy, eggs, peanuts, and tree nuts (coconut).
Mini Peanut Butter Bars
Mini Peanut Butter Coconut Bars
Contains: Peanuts, Coconut (Tree Nut)
Mini Peanut Butter Black Sesame Bars
Contains; Peanuts, Black Sesame Seeds
All our mini peanut butter bars are produced in a facility that processes dairy, peanuts, tree nuts (coconut, and sesame seeds.
2Are your products gluten-free?
Yes - our candies have been tested by a laboratory and confirmed to contain < 5.0 ppm.
3Are your candies dairy free?
Only our Creamy Coconut taffy flavor is dairy free, all other taffy flavors contain milk and butter.
All of our mini peanut butter bars are dairy free.
4Do your products contain nuts?
Strawberries & Cream, Caffeinated Coffee, and Banana Cream do not contain any nuts.
Our Original Creme and Chocolate milk taffies contain peanuts and Creamy Coconut taffy contains coconut (tree nut).
All of our mini peanut butter bars contain peanuts.
we'd love to hear from you!
Please contact us with any question or comment you may have.