Orders, Shipping And Delivery
How long should I expect until I get my order?
For ground shipments in the US, please allow 5-7 business days for delivery. Orders after 3pm EST generally will not ship until the next business day. Please note our taffies have a tendency to melt during shipping in extreme temperatures (more than 90 degrees). Packages that are left out in the sun or require multiple delivery attempts have the highest likelihood of melting – we appreciate your help in ensuring the smoothest delivery process possible.
Do you ship internationally?
We do not ship internationally at this point, but we hope to change that soon!
Do you accept returns/issue refunds?
We do not accept returns, but if you have a problem with your order, please email us at email@example.com and we will see what we can do! Refunds will be processed on a case by case basis - product photos can help us process them faster.
What if I want to order a lot of Numa?
If you have a big order for a wedding, birthday party, school event, or just really love our chews, please email us at firstname.lastname@example.org for a bulk order discount.
How do I become a wholesaler or affiliate?
Please email us at email@example.com or firstname.lastname@example.org. We are also available on Faire and Abound.